Blog

When Glassdoor Hates your Company<span style="font-family: inherit; font-size: calc(16px * var(--body-fontSize, 1)); font-style: var(--body-fontStyle, normal); -webkit-text-size-adjust: 100%;" data-mce-style="font-family: inherit; font-size: calc(16px * var(--body-fontSize, 1)); font-style: var(--body-fontStyle, normal); -webkit-text-size-adjust: 100%;">I recently found myself on Glassdoor, looking up a company I was considering joining.<span style="font-family: inherit; font-size: calc(16px * var(--body-fontSize, 1)); font-style: var(--body-fontStyle, normal); -webkit-text-size-adjust: 100%;" data-mce-style="font-family: inherit; font-size: calc(16px * var(--body-fontSize, 1)); font-style: var(--body-fontStyle, normal); -webkit-text-size-adjust: 100%;">The reviews weren’t kind.Harsh, in fact. Some called it toxic. Others said “run.” <span style="font-family: inherit; font-size: calc(16px * var(--body-fontSize, 1)); font-style: var(--body-fontStyle, normal); -webkit-text-size-adjust: 100%;" data-mce-style="font-family: inherit; font-size: calc(16px * var(--body-fontSize, 1)); font-style: var(--body-fontStyle, normal); -webkit-text-size-adjust: 100%;">But during my first interaction with the team, they didn’t dodge it.They leaned in.<span style="font-family: inherit; font-size: calc(16px * var(--body-fontSize, 1)); font-style: var(--body-fontStyle, normal); -webkit-text-size-adjust: 100%;" data-mce-style="font-family: inherit; font-size: calc(16px * var(--body-fontSize, 1)); font-style: var(--body-fontStyle, normal); -webkit-text-size-adjust: 100%;">“Glassdoor may hate us,” they said,<span style="font-family: inherit; font-size: calc(16px * var(--body-fontSize, 1)); font-style: var(--body-fontStyle, normal); -webkit-text-size-adjust: 100%;" data-mce-style="font-family: inherit; font-size: calc(16px * var(--body-fontSize, 1)); font-style: var(--body-fontStyle, normal); -webkit-text-size-adjust: 100%;">“but here’s why our employees love it here.”<span style="font-family: inherit; font-size: calc(16px * var(--body-fontSize, 1)); font-style: var(--body-fontStyle, normal); -webkit-text-size-adjust: 100%;" data-mce-style="font-family: inherit; font-size: calc(16px * var(--body-fontSize, 1)); font-style: var(--body-fontStyle, normal); -webkit-text-size-adjust: 100%;"> <span style="font-family: inherit; font-size: calc(16px * var(--body-fontSize, 1)); font-style: var(--body-fontStyle, normal); -webkit-text-size-adjust: 100%;" data-mce-style="font-family: inherit; font-size: calc(16px * var(--body-fontSize, 1)); font-style: var(--body-fontStyle, normal); -webkit-text-size-adjust: 100%;">Not defensive. Not dismissive.Just direct.<span style="font-family: inherit; font-size: calc(16px * var(--body-fontSize, 1)); font-style: var(--body-fontStyle, normal); -webkit-text-size-adjust: 100%;" data-mce-style="font-family: inherit; font-size: calc(16px * var(--body-fontSize, 1)); font-style: var(--body-fontStyle, normal); -webkit-text-size-adjust: 100%;">That moment stuck with me.<span style="font-family: inherit; font-size: calc(16px * var(--body-fontSize, 1)); font-style: var(--body-fontStyle, normal); -webkit-text-size-adjust: 100%;" data-mce-style="font-family: inherit; font-size: calc(16px * var(--body-fontSize, 1)); font-style: var(--body-fontStyle, normal); -webkit-text-size-adjust: 100%;">Because it raised a bigger question:<span style="font-family: inherit; font-size: calc(16px * var(--body-fontSize, 1)); font-style: var(--body-fontStyle, normal); -webkit-text-size-adjust: 100%;" data-mce-style="font-family: inherit; font-size: calc(16px * var(--body-fontSize, 1)); font-style: var(--body-fontStyle, normal); -webkit-text-size-adjust: 100%;">What if love at work doesn’t look like comfort?What if it looks like growth, pressure, high standards, and unreasonable ownership?<span style="font-family: inherit; font-size: calc(16px * var(--body-fontSize, 1)); font-style: var(--body-fontStyle, normal); -webkit-text-size-adjust: 100%;" data-mce-style="font-family: inherit; font-size: calc(16px * var(--body-fontSize, 1)); font-style: var(--body-fontStyle, normal); -webkit-text-size-adjust: 100%;">Some people love clarity. Others want consensus.<span style="font-family: inherit; font-size: calc(16px * var(--body-fontSize, 1)); font-style: var(--body-fontStyle, normal); -webkit-text-size-adjust: 100%;" data-mce-style="font-family: inherit; font-size: calc(16px * var(--body-fontSize, 1)); font-style: var(--body-fontStyle, normal); -webkit-text-size-adjust: 100%;">Some love being pushed. Others call that pressure.Same culture. Different lenses.<span style="font-family: inherit; font-size: calc(16px * var(--body-fontSize, 1)); font-style: var(--body-fontStyle, normal); -webkit-text-size-adjust: 100%;" data-mce-style="font-family: inherit; font-size: calc(16px * var(--body-fontSize, 1)); font-style: var(--body-fontStyle, normal); -webkit-text-size-adjust: 100%;">The loudest voices on Glassdoor are often those who left.But the people still doing the work—the ones who stayed, who grew, who got better—rarely write reviews. They’re too busy becoming. <span style="font-family: inherit; font-size: calc(16px * var(--body-fontSize, 1)); font-style: var(--body-fontStyle, normal); -webkit-text-size-adjust: 100%;" data-mce-style="font-family: inherit; font-size: calc(16px * var(--body-fontSize, 1)); font-style: var(--body-fontStyle, normal); -webkit-text-size-adjust: 100%;">Love at work doesn’t always look like free snacks and flexible Fridays.Sometimes it looks like being told the truth.Being held to a standard.Being trusted with hard things.That kind of culture isn’t for everyone.But for the right people, it’s everything.And let’s be clear—this in no way gives you a license to be cruel, dismissive, or reckless with people’s wellbeing.High standards are not an excuse for harmful behavior.Culture isn’t built on fear. It’s built on trust, clarity, and the courage to care loudly

When Glassdoor hates your company

Businessman Using ERP Software System on Virtual Interface, Integrating Business Processes and Data Management Solutions for Efficient Workflow, ERP data icon to analyze marketing technology

<h2>Understanding ERP Implementation Challenges</h2>Implementing an Enterprise Resource Planning (ERP) system is a significant step for any organization looking to enhance efficiency. However, the process can be fraught with challenges. These include resistance to change, data migration issues, and ensuring user adoption. It's crucial to address these challenges head-on to ensure a smooth transition and minimize disruption.A successful rollout hinges on understanding these potential obstacles and planning accordingly. By doing so, businesses can transform their operations and achieve a higher return on investment.<figure id="figure-izxb9wdkjtmbzu60nd"><img id="izxb9wdkjtmbzu60nd" src="https://cdn.durable.co/getty/04DiVfhPiHuBtmwanBftz5S2uXAg0VTAxXUas9gSH96PKLohRwLO0X3TSY1yFH2W.jpeg" alt="erp challenges" class="object-cover bg-gray-100 rounded-sm md:rounded-md lg:rounded-lg" style="aspect-ratio: 16/9;" data-mce-src="https://cdn.durable.co/getty/04DiVfhPiHuBtmwanBftz5S2uXAg0VTAxXUas9gSH96PKLohRwLO0X3TSY1yFH2W.jpeg" data-mce-style="aspect-ratio: 16/9;"></figure><h2>Engage Stakeholders Early</h2>One of the key strategies to maximize ERP adoption is engaging stakeholders early in the process. This involves involving employees, managers, and other key personnel in planning and decision-making. When stakeholders feel included, they are more likely to support the new system and help drive its success.Conducting regular meetings and workshops can help gather valuable insights and foster a sense of ownership among stakeholders. These interactions also serve as an opportunity to manage expectations and communicate the benefits of the new ERP system.<h2>Comprehensive Training Programs</h2>Training is a critical component in ensuring successful ERP adoption. Comprehensive training programs equip employees with the knowledge and skills needed to use the system effectively. It's important to tailor training sessions to different user groups, addressing their specific needs and responsibilities.Consider using a mix of training methods, such as hands-on workshops, online courses, and interactive tutorials. This multi-faceted approach can accommodate different learning styles and enhance overall understanding.<figure id="figure-qv4hk4ppe8mbzu66b4"><img id="qv4hk4ppe8mbzu66b4" src="https://cdn.durable.co/getty/8Thbgq5BbFNbDsfr8tAzhXG8regPAZFVDd93qq3EHwQQdxniS8Gnul6SKvMocsg2.jpeg" alt="erp training" class="object-cover bg-gray-100 rounded-sm md:rounded-md lg:rounded-lg" style="aspect-ratio: 16/9;" data-mce-src="https://cdn.durable.co/getty/8Thbgq5BbFNbDsfr8tAzhXG8regPAZFVDd93qq3EHwQQdxniS8Gnul6SKvMocsg2.jpeg" data-mce-style="aspect-ratio: 16/9;"></figure><h2>Phased Implementation Approach</h2>To minimize disruption during ERP rollouts, consider a phased implementation approach. This involves deploying the system in stages rather than all at once. By breaking down the implementation process, businesses can test each phase thoroughly, addressing any issues before moving on to the next stage.This approach not only reduces risk but also allows for gradual adaptation by users, leading to more efficient system integration.<h2>Effective Change Management Strategies</h2>Change management is essential in overcoming resistance and ensuring a smooth transition. Implementing effective change management strategies helps in communicating the benefits of the new ERP system and alleviating concerns among employees.Key tactics include regular updates on implementation progress, addressing feedback promptly, and recognizing employees who contribute positively to the adoption process. By fostering a culture of openness and support, businesses can significantly enhance ERP adoption rates.<figure id="figure-fjnq9euc5mbzu69mj"><img id="fjnq9euc5mbzu69mj" src="https://cdn.durable.co/getty/20Xa6zWylVGDDvqNUvrLRaDjohL6bV4Z0tVYhu6HPw42WvUkxfKJzXFtKwI6gGpt.jpeg" alt="change management" class="object-cover bg-gray-100 rounded-sm md:rounded-md lg:rounded-lg" style="aspect-ratio: 16/9;" data-mce-src="https://cdn.durable.co/getty/20Xa6zWylVGDDvqNUvrLRaDjohL6bV4Z0tVYhu6HPw42WvUkxfKJzXFtKwI6gGpt.jpeg" data-mce-style="aspect-ratio: 16/9;"></figure><h2>Continuous Support and Feedback</h2>After the initial rollout, continuous support is crucial to maintaining momentum. Providing ongoing technical support and resources ensures users have access to assistance when needed. Additionally, creating feedback loops allows organizations to gather insights for further improvements.Regularly soliciting feedback from users can highlight areas where additional training or adjustments are required. This iterative approach helps maintain high user satisfaction and system performance over time.<h2>Leverage ERP Analytics</h2>Modern ERP systems come equipped with powerful analytics tools that can provide valuable insights into operations. Leveraging these tools can help organizations identify trends, optimize processes, and make informed decisions.Encouraging users to engage with analytics features not only boosts adoption but also empowers employees by providing them with data-driven insights to enhance their roles.<figure id="figure-n3r7imxazmbzu6emq"><img id="n3r7imxazmbzu6emq" src="https://cdn.durable.co/getty/13CUg6RpyHmcYdob77HWXeF37BEoh4hI8l11aEFU8WRz5Y2nRbDd4ARUd0notduK.jpeg" alt="erp analytics" class="object-cover bg-gray-100 rounded-sm md:rounded-md lg:rounded-lg" style="aspect-ratio: 16/9;" data-mce-src="https://cdn.durable.co/getty/13CUg6RpyHmcYdob77HWXeF37BEoh4hI8l11aEFU8WRz5Y2nRbDd4ARUd0notduK.jpeg" data-mce-style="aspect-ratio: 16/9;"></figure><h2>Celebrate Milestones and Achievements</h2>Finally, celebrating milestones and achievements during the ERP implementation process can boost morale and reinforce the value of the new system. Recognizing both individual and team contributions fosters a positive work environment and encourages continued engagement with the ERP system.By acknowledging the hard work and dedication of everyone involved, businesses can build a culture of appreciation and motivation, ensuring long-term success with their ERP implementation.

Maximizing ERP Adoption and Minimizing Disruption During Rollouts

Implementing an Enterprise Resource Planning (ERP) system is a strategic endeavor that can transform the way businesses operate. When executed effectively, it can streamline processes, enhance productivity, and provide a competitive edge. Let’s delve into some inspiring ERP implementation success stories that underscore the power of strategic change management.

<figure id="figure-framtodxa7mbzu32oc"><img id="framtodxa7mbzu32oc" src="https://cdn.durable.co/getty/6N1OkR0Yj22PMrZ1MwMbAUH4wolBFdr6OvGDxrq4XgpMkdHcUzdfq4fmPkGQaGL2.jpeg" alt="erp implementation" class="object-cover bg-gray-100 rounded-sm md:rounded-md lg:rounded-lg" style="aspect-ratio: 16/9"></figure>

<h2>Understanding the Need for Change</h2>
One key aspect of successful ERP implementation is recognizing the need for change. Businesses often face challenges such as outdated technology, inefficient processes, and lack of integration across departments. Addressing these issues requires a clear understanding of the existing gaps and a vision for improvement.

For instance, a mid-sized manufacturing company struggling with inventory management saw the potential in ERP systems to unify their operations. By identifying specific pain points, they laid the groundwork for a smoother transition to a more integrated system.

<h2>Crafting a Strategic Plan</h2>
Another pivotal factor in successful ERP implementations is crafting a strategic plan. This involves setting realistic goals, choosing the right ERP solution, and mapping out a timeline. A well-defined plan ensures that all stakeholders are aligned and aware of their roles throughout the process.

<figure id="figure-pk79u5l8dymbzu37z0"><img id="pk79u5l8dymbzu37z0" src="https://cdn.durable.co/getty/32aKZ2onMiXNOJFdbqMwLPGUa0A5UWrnvL0dRoAzNzX2D8vTgJ9at7JFlOKvsviv.jpeg" alt="strategic planning" class="object-cover bg-gray-100 rounded-sm md:rounded-md lg:rounded-lg" style="aspect-ratio: 16/9"></figure>

Take the case of a retail chain that wanted to enhance customer experience through better data insights. By selecting an ERP system tailored to retail needs, they were able to streamline their supply chain and improve customer satisfaction significantly.

<h2>Engaging Stakeholders</h2>
Engaging stakeholders is crucial to minimizing resistance and fostering a culture of support. Successful ERP projects often involve continuous communication between management, employees, and IT teams to address concerns and provide training where necessary.

In one notable success story, a global logistics company prioritized stakeholder engagement by organizing workshops and feedback sessions. This approach not only eased the transition but also empowered employees to embrace new workflows with confidence.

<figure id="figure-com3b8nfdmmbzu3c8x"><img id="com3b8nfdmmbzu3c8x" src="https://cdn.durable.co/getty/38RLyH8pkjE5e9oD4ttHquOjveqi11MQ4AtOgsDbdHRJL9wfESgnRueaMwMtlQZX.jpeg" alt="team collaboration" class="object-cover bg-gray-100 rounded-sm md:rounded-md lg:rounded-lg" style="aspect-ratio: 16/9"></figure>

<h2>Overcoming Challenges</h2>
No ERP implementation is without its challenges. Common hurdles include data migration issues, user adoption resistance, and unexpected technical glitches. However, by anticipating these challenges and preparing contingencies, businesses can navigate them effectively.

A financial services firm encountered data migration difficulties during their ERP rollout. By involving experienced consultants and adopting a phased approach, they managed to overcome these obstacles and achieved a seamless transition.

<h2>Measuring Success</h2>
Finally, measuring success is vital to understanding the impact of an ERP implementation. Key performance indicators (KPIs) should be established beforehand to evaluate the system’s effectiveness and return on investment (ROI).

In a noteworthy example, an e-commerce business used KPIs such as order processing time and customer feedback to assess their ERP system's performance. The significant improvements in these areas validated their strategic approach and reinforced their competitive position in the market.

<figure id="figure-cdc844yn6mbzu3g0q"><img id="cdc844yn6mbzu3g0q" src="https://cdn.durable.co/getty/0MPDFx0bRrr8Js3pZta4T4av4c6xMqcKpgHhcg5XCvqL9ZwCLCEfuawtQupF5qRY.jpeg" alt="business success" class="object-cover bg-gray-100 rounded-sm md:rounded-md lg:rounded-lg" style="aspect-ratio: 16/9"></figure>

These success stories highlight the importance of a strategic approach to ERP implementation. By understanding needs, planning effectively, engaging stakeholders, overcoming challenges, and measuring success, businesses can harness the full potential of their ERP systems. With careful navigation, the journey of change becomes not just manageable but rewarding.

ERP Implementation Success Stories: Navigating Change with a Strategic Edge

ERP System Concept with Businessman Holding Digital Interface, Highlighting Enterprise Resource Planning, Workflow Management, and Data Integration for Business Optimization, ERP to analyze marketing

<h2>Understanding the Role of a Change Architect</h2>
Leading multi-department ERP rollouts can be a complex task, demanding careful orchestration across various teams and processes. A Change Architect plays a pivotal role in this transformation, ensuring seamless integration and alignment with business objectives. By understanding the scope of the rollout and the specific needs of each department, a Change Architect acts as a bridge between technology and business strategy.

The Change Architect's responsibilities include assessing the current state of the organization, identifying potential challenges, and developing a comprehensive plan to guide the rollout. This involves collaborating with stakeholders and facilitating communication to ensure everyone is on the same page.

<figure id="figure-w7xoddsotrmbzu18a5"><img id="w7xoddsotrmbzu18a5" src="https://cdn.durable.co/getty/20Xa6zWylVGDDvqNUvrLRaDjohL6bV4Z0tVYhu6HPw42WvUkxfKJzXFtKwI6gGpt.jpeg" alt="change management" class="object-cover bg-gray-100 rounded-sm md:rounded-md lg:rounded-lg" style="aspect-ratio: 16/9"></figure>

<h2>Key Strategies for Successful ERP Implementation</h2>
For a successful ERP rollout, strategic planning is crucial. A Change Architect must focus on several key strategies:

<ol>
 <li>Stakeholder Engagement: Involving key stakeholders from the beginning ensures buy-in and support throughout the process.</li>
 <li>Clear Communication: Maintaining open lines of communication is essential to address concerns and provide updates.</li>
 <li>Training and Support: Providing adequate training ensures that employees are comfortable and proficient with the new system.</li>
</ol>

These strategies help in mitigating risks and ensuring that the implementation aligns with the company's long-term goals.

<figure id="figure-v3ho6rode9mbzu1bb0"><img id="v3ho6rode9mbzu1bb0" src="https://cdn.durable.co/getty/37AZY3oSXWFbgTLiVZQG3otaUwEs3PRAk20QaRclKxiYNWwpIZx1DUAwsXJPig4g.jpeg" alt="team meeting" class="object-cover bg-gray-100 rounded-sm md:rounded-md lg:rounded-lg" style="aspect-ratio: 16/9"></figure>

<h2>Managing Resistance to Change</h2>
Resistance to change is a common hurdle in ERP rollouts. A Change Architect must be adept at recognizing and addressing resistance. By understanding the root causes of resistance, such as fear of job loss or lack of understanding, tailored interventions can be designed to ease the transition.

Building trust is essential. This can be achieved by involving employees in the process, seeking their feedback, and showing them how the new system will benefit their daily work. Transparency and empathy are key components in overcoming resistance.

<figure id="figure-lygqplxmucmbzu1ffr"><img id="lygqplxmucmbzu1ffr" src="https://cdn.durable.co/getty/1aAKdBmd3tZduYRjQ0kKFZd8X3HRPE3dIAp8IHYoGLskyTAnKhwGwxkZutbBytq4.jpeg" alt="employee training" class="object-cover bg-gray-100 rounded-sm md:rounded-md lg:rounded-lg" style="aspect-ratio: 16/9"></figure>

<h2>Evaluating Success and Measuring Impact</h2>
Once the ERP system is implemented, it's crucial to evaluate its success and measure its impact on business operations. Key performance indicators (KPIs) should be established from the outset to assess whether the rollout meets its objectives. These may include improvements in efficiency, cost savings, or enhanced data visibility.

A Change Architect must also conduct post-implementation reviews to gather insights and feedback, facilitating continuous improvement. This iterative approach ensures that any issues are promptly addressed, and the system evolves with the organization’s needs.

<figure id="figure-z046lluv08mbzu1hvt"><img id="z046lluv08mbzu1hvt" src="https://cdn.durable.co/getty/1eLj1uxx4aV0ilSNPWlz30vRAotI2PaMvf7GU7qE0DviGDZvdsRnOlHZCNGnnhrD.jpeg" alt="data analysis" class="object-cover bg-gray-100 rounded-sm md:rounded-md lg:rounded-lg" style="aspect-ratio: 16/9"></figure>

<h2>Lessons Learned from Past Rollouts</h2>
Learning from past experiences is invaluable for any Change Architect leading ERP rollouts. Analyzing previous implementations can provide insights into what worked well and what could be improved. Common lessons learned include the importance of early planning, maintaining flexibility, and fostering a culture open to change.

Documenting these lessons not only helps in refining future strategies but also contributes to building a repository of best practices within the organization.

<h2>The Future of ERP Rollouts</h2>
As technology continues to evolve, so too will ERP systems. The role of a Change Architect will become even more critical as organizations navigate increasingly complex landscapes. Embracing new technologies such as artificial intelligence and cloud-based solutions can enhance ERP capabilities and offer new opportunities for innovation.

Staying informed about industry trends and continuously updating skills will ensure that Change Architects remain effective leaders in driving successful ERP rollouts.

<figure id="figure-ud95kf6snmbzu1mu4"><img id="ud95kf6snmbzu1mu4" src="https://cdn.durable.co/getty/24MuqAw44IoeHtGCn1WU3ejUQsTadUfoCnRyRbgCsIEgGI4Wr28uBdg7fZn0gnvn.jpeg" alt="future technology" class="object-cover bg-gray-100 rounded-sm md:rounded-md lg:rounded-lg" style="aspect-ratio: 16/9"></figure>

Leading Multi-Department ERP Rollouts: Insights from a Change Architect

Hand holding a global network connection on enterprise resource planning (ERP), technology, futuristic developments, innovation, and integration.

<h2>Feedback Is a Mirror, Not a Weapon</h2>Most people think feedback is personal. It’s not. It’s a reflection.A reflection of where things are—not who someone is.But that’s hard to hear when feedback arrives late, wrapped in judgment, or dropped like a grenade.Because most teams don’t have a standard they have a habit.And most habits were never chosen. Just inherited.The best feedback systems do three things: 1. They’re timely. Feedback after the fact isn’t feedback—it’s commentary. 2. They’re specific. “Do better” is useless. “Here’s how this missed the mark” is a gift. 3. They’re built on standards, not moods. Otherwise, feedback becomes arbitrary. And arbitrary breaks trust. Feedback should be the operating system. Not an annual performance form. Not a side conversation.But a shared language that pushes the work forward.It’s not about being nice.It’s about being clear.Because when feedback is the norm—not the exception, standards rise.And when standards rise, so do people.

Feedback Is a Mirror, Not a Weap

Business Digital Transformation. Future and Innovation Internet and network concept

<h2>Creating Value from Nothing.</h2><span style="font-family: inherit; font-size: calc(16px * var(--body-fontSize, 1)); font-style: var(--body-fontStyle, normal); -webkit-text-size-adjust: 100%;" data-mce-style="font-family: inherit; font-size: calc(16px * var(--body-fontSize, 1)); font-style: var(--body-fontStyle, normal); -webkit-text-size-adjust: 100%;">There’s no shortage of effort.Meetings get booked. Tickets get assigned.<span style="font-family: inherit; font-size: calc(16px * var(--body-fontSize, 1)); font-style: var(--body-fontStyle, normal); -webkit-text-size-adjust: 100%;" data-mce-style="font-family: inherit; font-size: calc(16px * var(--body-fontSize, 1)); font-style: var(--body-fontStyle, normal); -webkit-text-size-adjust: 100%;">Slack stays busy. But busy isn’t the same as valuable.Real value doesn’t come from following steps.<span style="font-family: inherit; font-size: calc(16px * var(--body-fontSize, 1)); font-style: var(--body-fontStyle, normal); -webkit-text-size-adjust: 100%;" data-mce-style="font-family: inherit; font-size: calc(16px * var(--body-fontSize, 1)); font-style: var(--body-fontStyle, normal); -webkit-text-size-adjust: 100%;">It comes from seeing something others missed—<span style="font-family: inherit; font-size: calc(16px * var(--body-fontSize, 1)); font-style: var(--body-fontStyle, normal); -webkit-text-size-adjust: 100%;" data-mce-style="font-family: inherit; font-size: calc(16px * var(--body-fontSize, 1)); font-style: var(--body-fontStyle, normal); -webkit-text-size-adjust: 100%;">and building what wasn’t there before. <span style="font-family: inherit; font-size: calc(16px * var(--body-fontSize, 1)); font-style: var(--body-fontStyle, normal); -webkit-text-size-adjust: 100%;" data-mce-style="font-family: inherit; font-size: calc(16px * var(--body-fontSize, 1)); font-style: var(--body-fontStyle, normal); -webkit-text-size-adjust: 100%;">Not extra. Not reactive. Not polish on top.But value. From nothing.<span style="font-family: inherit; font-size: calc(16px * var(--body-fontSize, 1)); font-style: var(--body-fontStyle, normal); -webkit-text-size-adjust: 100%;" data-mce-style="font-family: inherit; font-size: calc(16px * var(--body-fontSize, 1)); font-style: var(--body-fontStyle, normal); -webkit-text-size-adjust: 100%;">That kind of work starts with tension.A gap. A problem no one owns.<span style="font-family: inherit; font-size: calc(16px * var(--body-fontSize, 1)); font-style: var(--body-fontStyle, normal); -webkit-text-size-adjust: 100%;" data-mce-style="font-family: inherit; font-size: calc(16px * var(--body-fontSize, 1)); font-style: var(--body-fontStyle, normal); -webkit-text-size-adjust: 100%;">A need that hasn’t made it to the roadmap.<span style="font-family: inherit; font-size: calc(16px * var(--body-fontSize, 1)); font-style: var(--body-fontStyle, normal); -webkit-text-size-adjust: 100%;" data-mce-style="font-family: inherit; font-size: calc(16px * var(--body-fontSize, 1)); font-style: var(--body-fontStyle, normal); -webkit-text-size-adjust: 100%;">Most look away.<span style="font-family: inherit; font-size: calc(16px * var(--body-fontSize, 1)); font-style: var(--body-fontStyle, normal); -webkit-text-size-adjust: 100%;" data-mce-style="font-family: inherit; font-size: calc(16px * var(--body-fontSize, 1)); font-style: var(--body-fontStyle, normal); -webkit-text-size-adjust: 100%;">Some ask, “Why hasn’t this been fixed?”The rare ones say, “I’ll fix it.”<span style="font-family: inherit; font-size: calc(16px * var(--body-fontSize, 1)); font-style: var(--body-fontStyle, normal); -webkit-text-size-adjust: 100%;" data-mce-style="font-family: inherit; font-size: calc(16px * var(--body-fontSize, 1)); font-style: var(--body-fontStyle, normal); -webkit-text-size-adjust: 100%;">Creating value from nothing means:<span style="font-family: inherit; font-size: calc(16px * var(--body-fontSize, 1)); font-style: var(--body-fontStyle, normal); -webkit-text-size-adjust: 100%;" data-mce-style="font-family: inherit; font-size: calc(16px * var(--body-fontSize, 1)); font-style: var(--body-fontStyle, normal); -webkit-text-size-adjust: 100%;">Seeing an unclaimed opportunity and claiming it.<span style="font-family: inherit; font-size: calc(16px * var(--body-fontSize, 1)); font-style: var(--body-fontStyle, normal); -webkit-text-size-adjust: 100%;" data-mce-style="font-family: inherit; font-size: calc(16px * var(--body-fontSize, 1)); font-style: var(--body-fontStyle, normal); -webkit-text-size-adjust: 100%;">Building before being asked.<span style="font-family: inherit; font-size: calc(16px * var(--body-fontSize, 1)); font-style: var(--body-fontStyle, normal); -webkit-text-size-adjust: 100%;" data-mce-style="font-family: inherit; font-size: calc(16px * var(--body-fontSize, 1)); font-style: var(--body-fontStyle, normal); -webkit-text-size-adjust: 100%;">Making someone’s day better without needing credit.<span style="font-family: inherit; font-size: calc(16px * var(--body-fontSize, 1)); font-style: var(--body-fontStyle, normal); -webkit-text-size-adjust: 100%;" data-mce-style="font-family: inherit; font-size: calc(16px * var(--body-fontSize, 1)); font-style: var(--body-fontStyle, normal); -webkit-text-size-adjust: 100%;">This isn’t about invention. It’s about intent. To notice.To connect.To close the gap others learned to tolerate.<span style="font-family: inherit; font-size: calc(16px * var(--body-fontSize, 1)); font-style: var(--body-fontStyle, normal); -webkit-text-size-adjust: 100%;" data-mce-style="font-family: inherit; font-size: calc(16px * var(--body-fontSize, 1)); font-style: var(--body-fontStyle, normal); -webkit-text-size-adjust: 100%;">That’s the work that scales.<span data-mce-style="font-family: inherit; font-size: calc(16px * var(--body-fontSize, 1)); font-style: var(--body-fontStyle, normal); -webkit-text-size-adjust: 100%;" style="font-family: inherit; font-size: calc(16px * var(--body-fontSize, 1)); font-style: var(--body-fontStyle, normal); -webkit-text-size-adjust: 100%;">Because it doesn’t wait for permission.<span style="font-family: inherit; font-size: calc(16px * var(--body-fontSize, 1)); font-style: var(--body-fontStyle, normal); -webkit-text-size-adjust: 100%;" data-mce-style="font-family: inherit; font-size: calc(16px * var(--body-fontSize, 1)); font-style: var(--body-fontStyle, normal); -webkit-text-size-adjust: 100%;">And it doesn’t need a budget. Just a decision

Creating Value from Nothing for Tech Leaders

Priscillar Simon Banda

Priscillar McMillan is a high-impact Change Manager, ERP Implementation Lead, and Technical Program Manager with deep expertise in modernizing systems, aligning cross-functional teams, and driving transformation across regulated industries.

She has led full lifecycle implementations of enterprise systems — from client onboarding platforms and claims operations to medical compliance trackers and government reporting modules. Whether deploying ERP solutions or leading multi-department rollouts, Priscillar specializes in guiding organizations through the technical, operational, and human side of change.

Her track record includes:
	•	Leading cross-functional teams across IT, compliance, medical, and client services
	•	Managing system integrations tied to HIPAA, ORR-5, and federal grant compliance
	•	Driving complex ERP rollouts with minimal disruption and high adoption
	•	Building reporting and automation tools to enhance program visibility and executive decision-making
	•	Training and transitioning 100+ users across multiple departments through system migrations

Priscillar’s work spans FinTech, HealthTech, public sector, and nonprofit environments. She is fluent in leading enterprise-wide change, designing scalable operations, and aligning tech execution with leadership strategy. Known for her clear communication and structured thinking, she bridges the gap between executive vision and system delivery.

If your organization is navigating digital transformation, system migration, or program expansion — she is the technical operator and change architect you want in the room.


Priscillar Simon Banda

Blog

When Glassdoor hates your company

Maximizing ERP Adoption and Minimizing Disruption During ...

ERP Implementation Success Stories: Navigating Change wit...

Leading Multi-Department ERP Rollouts: Insights from a Ch...

Feedback Is a Mirror, Not a Weap

Creating Value from Nothing for Tech Leaders